FAQ
Your Questions, Our Answers
General Information
What is your return policy?
Your satisfaction is our priority. You have 14 days from the delivery date to return any product. To initiate a return, visit the dedicated section on our website and follow the guided procedure.
How can I track my order?
Once your package has been shipped, we will send you a tracking code by email. With this code, you can check the delivery status both on our portal and directly on the carrier’s website.
Can I modify or cancel an order I’ve already placed?
We process all orders quickly, so we recommend contacting us as soon as possible for any modifications or cancellations. Our team will do its best to find the most suitable solution for you.
Product Information
How do I choose the right size?
Each product page includes a detailed size guide to help you select the most suitable option. We recommend reviewing it carefully before completing your purchase.
Is the product available in other colors?
All available color variations are displayed directly on the product page. If you don’t see your preferred color, feel free to contact us to inquire about additional options.
Payment Methods
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), as well as PayPal and Apple Pay.
Is installment payment available?
For certain purchases, we offer the option to pay in installments. Please check our website or contact customer support for more details.
Are my payment details secure?
Security is 100% guaranteed. We use advanced encryption systems and certified payment gateways to fully protect your sensitive information.
Shipping and Delivery
What are the delivery times?
Delivery usually takes between 4 and 7 business days, although times may vary depending on the destination and the shipping method selected. For more details, please refer to our Shipping Policy.
Is shipping free?
Yes, all our orders include free shipping.
Support and Contact
How can I contact customer service?
You can reach our support team via email at: info@breo-shop.com
Where can I leave feedback and suggestions?
Your opinion is very valuable to us! You can share your feedback through the Contact section on our website or by writing directly to info@breo-shop.com.